A previous, 2012, query CLICK HERE had this to say:-
"Look for any damage to the worm gears but I expect you will find that the three tab washer is damaged. The only pic I can find is copied below. Look for damage to the washer where the green arrows are pointing.
I keep some stainless steel versions of the washer in stock which are much stronger than the originals but won't fix the problem if the worm gears are loose or damaged - or if there is grit or some other foreign body jamming up the works.
They are a "last resort" solution and can't be guaranteed. They are however worth a try as a new drive is about £140 retail.
Have a look and PM or email me if you would like to try a s/s washer.
Brian"
Totally TTRs has the three eared washers in stock, I believe.